Quality Leaders as Influencers: Practical Tactics to Build Engagement & Shared Ownership

Quality leaders in rural hospitals and clinics often support improvement across the entire organization—even when their own department may consist of just one person. How can they engage busy leaders, make quality work meaningful, and help others take ownership?

This practical session offers concrete tactics and simple tools to strengthen collaboration, lead more useful meetings, and turn quality priorities into shared action. Participants will leave with approaches they can use immediately to expand their influence and impact.

Learning Objectives:

• Apply a “data buddy” tactic to help leaders and improvement teams interpret data, identify opportunities, and use findings to guide improvement.
• Deploy an organization-wide employee-driven team along with a shared improvement method and tools that can build alignment, participation and ownership for change.
• Use support department rounding, celebration and recognition to strengthen relationships, understand support needs, and recognize contributions to improvement.

Who Should Attend:

Presented by: Sue Tetzlaff – Capstone Leadership Solutions

Sue is a nationally recognized expert in organizational transformation, leadership systems, and strategic planning and execution. She is the architect of the Organizational Vitality Framework™, a proven system used by hospitals across the country to improve culture, align leadership, and execute strategy with more confidence, clarity, and speed. With more than 30 years of leadership experience in healthcare—including roles as Chief Nursing Officer, COO, VP of Quality, and Interim CEO—Sue brings a powerful blend of clinical credibility and boardroom expertise. Her clients have earned accolades including Top 20 Hospital designations, Best Place to Work awards, and #1 statewide rankings in patient satisfaction. She is also the co-author of the best-selling book The Employee Experience: A Capstone Guide to Peak Performance and host of the Culture Change RX podcast. Known for making complex challenges doable, Sue speaks with practicality and hard-earned insight. She helps healthcare leaders see what’s possible—and shows them how to get there.